Refund and Returns Policy

At Bumboo, we take great pride in the quality, comfort, and sustainability of our products. Due to the intimate nature of our underwear, we are unable to accept returns or exchanges for items unless they are faulty or damaged.

This policy is in place to protect the hygiene and safety of all our customers.

Non-Returnable Items

For hygiene and safety reasons, all underwear purchases are final. We do not accept returns or exchanges for reasons including:

  • Change of mind
  • Incorrect sizing ordered
  • Colour or style preference
  • Gifts not wanted or unsuitable

Please refer to our Size Guide and Product Descriptions carefully before placing your order. If you have any questions about fit or fabric, our Customer Care team will be happy to assist you prior to purchase.

Faulty or Damaged Items

If you believe you have received a faulty or damaged item, please contact us within 7 days of receiving your order by using the below portal. The following information must be included for our team to process your request:

  • Your order number
  • A clear description of the fault or damage
  • Photographic evidence of the issue

Contact us

Accepted file types: jpg, jpeg, gif, png, pdf, Max. file size: 25 MB.

All enquiries will be responded to by our Customer Care team. Please note that only enquiries submitted through our Faulty or Damaged portal will be processed.

We will assess the fault and, if approved, offer one of the following remedies:

  • A replacement of the same item (subject to availability)
  • A full refund to your original payment method

Please note that to be eligible for a refund or replacement, the item must be:

  • Unworn (other than for trying on)
  • Unwashed
  • In its original packaging with tags attached

If the fault is due to misuse, wear and tear, or failure to follow care instructions, we reserve the right to refuse a refund or replacement.

Return Process for Faulty Items

If your return request for a faulty item is approved, we will provide you with a return address and further instructions. You may be required to return the item to us for inspection. We recommend using a tracked postal service to ensure safe delivery. Reasonable return postage costs for approved faulty items will be reimbursed.

Statutory Rights

This Returns Policy does not affect your statutory rights under the Consumer Rights Act 2015. You are entitled to a refund, repair, or replacement if your item is not as described, not fit for purpose, or not of satisfactory quality.

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Size guide – let’s find your perfect fit!

Find your perfect fit with Bumboo

We’re here to make sure your Bumboo undies feel just right — comfy, flattering and made to move with you. Getting the best fit starts with knowing your measurements, and we’re here to walk you through it, step-by-step.

Start with the real you
To get the most accurate fit, we recommend measuring your actual body rather than over clothes. Grab a tape measure and take it slow – this is your moment.

Waist:
Wrap the tape around your natural waistline – that’s the narrowest part of your torso, usually just above your belly button. Keep it snug but not tight.

Hips:
Stand with your feet together and measure around the fullest part of your hips and bum. This is the widest part, so don’t be shy – we want to embrace those curves and find that true-to-you fit!

Now, compare your measurements with our size chart.

Sometimes your waist and hips may sit across two sizes – that’s totally normal! For example, if your waist is 26 inches (a Small) and your hips are 38 inches (a Medium), we’d suggest:

  • Size S for a firmer, snugger fit
  • Size M for a more relaxed feel

Pick based on what makes you feel best – whether you like your knickers to hug or a more gentle-level of support.

Bumboo sizeWaist Hips
XS 6 – 8
34 – 36
2 – 4		24 – 26
61 – 66		34 – 36
86 – 91
S 8 – 10
36 – 38
4 – 6		26 – 28
66 – 71		36 – 38
91 – 96
M10 – 12
38 – 40
6 – 8		28 – 30
71 – 76		38 – 40
96 – 101
L12 – 14
40 – 42
8 – 10		30 – 32
76 – 81		40 – 42
101 – 106
XL14 – 16
42 – 44
10 – 12		32 – 34
81 – 86		42 – 44
106 – 111
2XL16 – 18
44 – 46
12 – 14		34 – 36
86 – 91		44 – 46
111 – 116

A little extra fit advice from us:

  • Between sizes?
    Size up in our Basic bikini and Thongs if you’ve got a curvier figure.
    Size down in our High Rise styles if you’re on the smaller side.
  • Size XL or above?
    Our fabric has amazing stretch and softness – in sizes XL and up, we recommend sizing down for the perfect hold.

Still unsure? Don’t stress! Our team is always here to help you find your Bumboo panty paradise!