Frequently Asked Questions

Does your Returns policy affect my legal rights?

Not at all. This policy is in line with the Consumer Rights Act 2015, which means you’re still entitled to a refund, repair or replacement...

Do I need to return the faulty item?

In some cases, yes – we may need the item back for inspection. If so, we’ll give you clear instructions and a return address. We...

What if my item is faulty or damaged?

We’re sorry to hear your order isn’t quite right! If your item arrives damaged or faulty, please contact us within 7 days of receiving it...

Can I return my underwear if it doesn’t fit or I change my mind?

Unfortunately, due to hygiene reasons, we cannot accept returns or exchanges on any underwear products unless they are damaged or faulty. As underwear is an...

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Size guide – let’s find your perfect fit!

Find your perfect fit with Bumboo

We’re here to make sure your Bumboo undies feel just right — comfy, flattering and made to move with you. Getting the best fit starts with knowing your measurements, and we’re here to walk you through it, step-by-step.

Start with the real you
To get the most accurate fit, we recommend measuring your actual body rather than over clothes. Grab a tape measure and take it slow – this is your moment.

Waist:
Wrap the tape around your natural waistline – that’s the narrowest part of your torso, usually just above your belly button. Keep it snug but not tight.

Hips:
Stand with your feet together and measure around the fullest part of your hips and bum. This is the widest part, so don’t be shy – we want to embrace those curves and find that true-to-you fit!

Now, compare your measurements with our size chart.

Sometimes your waist and hips may sit across two sizes – that’s totally normal! For example, if your waist is 26 inches (a Small) and your hips are 38 inches (a Medium), we’d suggest:

  • Size S for a firmer, snugger fit
  • Size M for a more relaxed feel

Pick based on what makes you feel best – whether you like your knickers to hug or a more gentle-level of support.

Bumboo sizeWaist Hips
XS 6 – 8
34 – 36
2 – 4
24 – 26
61 – 66
34 – 36
86 – 91
S 8 – 10
36 – 38
4 – 6
26 – 28
66 – 71
36 – 38
91 – 96
M10 – 12
38 – 40
6 – 8
28 – 30
71 – 76
38 – 40
96 – 101
L12 – 14
40 – 42
8 – 10
30 – 32
76 – 81
40 – 42
101 – 106
XL14 – 16
42 – 44
10 – 12
32 – 34
81 – 86
42 – 44
106 – 111
2XL16 – 18
44 – 46
12 – 14
34 – 36
86 – 91
44 – 46
111 – 116

A little extra fit advice from us:

  • Between sizes?
    Size up in our Basic bikini and Thongs if you’ve got a curvier figure.
    Size down in our High Rise styles if you’re on the smaller side.
  • Size XL or above?
    Our fabric has amazing stretch and softness – in sizes XL and up, we recommend sizing down for the perfect hold.

Still unsure? Don’t stress! Our team is always here to help you find your Bumboo panty paradise!